My Saturday Morning With Microsoft Word

Sometimes I use Microsoft Word to document problems and steps I take to ‘fix’ problems. I usually take screenshots, but occasionally I forget and then the documentation is incomplete and I have to try to see if I can re-create the problem.

So, I get a strange web page and I wanted to insert a screenshot of this page into a Word document, but every time I tried to insert it, Word would ‘stop working’ and would have to close.

Bummer!

Troubleshooting began.

First, I re-booted my computer. No change. Word still stopped working when I tried to insert a picture.

Next I ran CCleaner, no change. I decided to run a repair.

I opened the Control Panel and went to Programs and Features, selected ‘Microsoft Office 365 and clicked Change.



First I did a Quick Repair but that didn’t help.

Next I did an online Repair:

No joy, Word still closed when I tried to insert a picture.

I opened RevoUninstaller Pro and uninstalled Microsoft Office 365.

I went online to my Microsoft account to download a fresh new copy of Office. I changed the default to 64 bit and downloaded and installed Office.



Joy! It worked! All the Office apps I use had all my settings intact and now Word works as it should.

If this hadn’t worked Office Libre was going to be my office suite. I would have really missed Outlook, but I need stuff that works!