While I was in iTunes I elected to update it to OS8.
Big mistake! It froze. It didn't update, just sat there. Eventually I figured out there was a problem, so I decided to restore the backup.
Bigger problem, iTunes no longer recognized that my iPad was there.
Apple Support had me try a lot of things, but nothing worked. Just couldn't figure out what happened or how to fix.
Decided to try it on my Compaq with Windows 8. I didn't have iTunes on this laptop, so went through the long process of getting it installed. Apple Support said their servers were very busy! Finally it installed and yea! It recognized I had an iPad and also that it was in need of a repair.
I waited for the process to complete and finally it asked me for my Apple ID and password.
No such luck here. Somehow the Apple ID for this iPad must be crossed with someone else's ID. I don't know what is going on. I have only one Apple ID and it doesn't begin with a z!
Apple Support was really good through all of this hassle, but unfortunately the only way to get the iPad set back to new (if it even can) is to provide Apple with proof I really did buy this iPad new.
Since I bought it at BestBuy, I trekked on over to BB and they gave me a copy of the original receipt. I dully scanned it and sent it to Apple Support, which can (probably) take two business days to complete the process of resetting.
In the meantime I am without my iPad and I sure do miss it.
If I don't hear back by Tuesday, I will take it the Apple Store along with the box it came in and the copy of the receipt.
The Geek at BestBuy told me sometimes iTunes can cause a problem with updates, so lesson learned.
Back it up on iTunes, but don't update there!
As a side note, my iPhone updated with no problem, but of course it wasn’t through iTunes.
I will say, I am very impressed with Apple Support, more than any other support I have ever had reason to use.
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