Starting on June 9, stuff started to go wrong.
That Sunday I logged into my credit union. I could see my account balance, but when I tried to get into bill pay to see if I had a bill to pay, all I got was a blank screen. OK, try later.
Monday the same problem.
I contacted the credit union to see what was going on, they stated no problem on their end, try a different browser. Besides Firefox, I tried Internet Explorer, Chrome and Safari. No go.
According to the customer service rep, my browser is not supported. (Oh dear, my credit union is NOT up to snuff!) I am using the latest version of all browsers. They are not certified for the updated browsers!
Since I have been using the latest browser for quite some time with no problem, something must be going on. Maybe there’s a problem with my computer? So I tried another computer. Nope that didn’t help.
Back to the Credit union customer service. After explaining I have tried four browsers and two computers, and still can’t get into the bill pay option, they decided perhaps it was on their end.
Eventually they did something that allowed me to finally get into the bill pay screen and all seemed to be OK.
Tuesday I checked my account online and now it wants me to signup for bill pay? WHAT! Are my scheduled payments going to be made? Will I have to redo everything? Another frantic connection with customer service that won’t be available for another hour. After I explained again what’s going on, and what seemed like a very long wait, my bill pay is back and all is well.
What a relief, but I am a bit concerned the site isn’t certified for the latest browsers.
I think I am too reliant on technology and this also concerns me.
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